Webinar Cancellation & Refund Policy
We keep our webinar policy straightforward so that you know what happens if plans change.
Last updated: 8 September 2026Participant cancellations
Webinar registration fees are non-refundable if a participant cancels, does not attend, joins late or provides incorrect contact details that prevent delivery of the joining information. You may contact us before the session and we will help where reasonably possible.
If Naturecraft cancels the webinar
If Swadeshkranti Organic Private Limited cancels a paid webinar and does not provide an alternative session, the registration fee will be refunded in full to the original payment method.
If the webinar is rescheduled
Your registration will automatically remain valid for the new date. If you cannot attend the rescheduled session, you may request a full refund within three calendar days of our rescheduling notice or before the revised session begins, whichever is earlier.
Duplicate, failed or pending payments
A verified duplicate payment will be refunded after reconciliation. If your bank shows a debit but our page shows failed or pending, please allow the payment provider time to update or reverse the transaction, then contact us if the issue remains.
How to request help
Email info@nature-craft.com with your full name, registration number, registered mobile or email address, and PayU payment reference. Please do not send your card number, PIN, CVV or UPI PIN.
Refund timing
Once approved, refunds are initiated to the original payment method and generally take 7–10 business days to appear. Your bank or payment provider may require additional processing time.
Product purchases
This policy applies only to webinars and learning sessions. Orders placed on the Naturecraft store follow the separate product return and refund policy.